| / Learning English |
Hotel English: Choosing a hotel and enquiring about availability
Role-Play Exercise 1
| You: | — ... | |
| Information desk clerk: | — Sure, go ahead. | |
| You: | — ... | |
| Information desk clerk: | — You might try the Park Hotel or the Morrison Motel. Do you want me to make a reservation for you? | |
| You: | — ... | |
| Information desk clerk: | — May I have your name? | |
| You: | — ... | |
| Information desk clerk: | — All right, Mr. Ryefield. Will you excuse me for a moment? | |
| You: | — ... | |
| (...) | ||
| Information desk clerk: | — All right, Mr. Ryefield. I've reserved one single room in your name in the Park Hotel. This is your confirmation number. They will hold your room for three hours. | |
| You: | — ... | |
| Information desk clerk: | — You can go by shuttle bus if you like. Our buses run hourly. | |
| You: | — ... | |
| Information desk clerk: | — It´ll be leaving in 15 minutes. Would you like a ticket? | |
| You: | — ... |
Role-Play Exercise 2
| Receptionist: | — Hello. Sunbelt Hotel. May I help you? | |
| You: | — ... | |
| Receptionist: | — What kind of room would you like? Single or double? | |
| You: | — ... | |
| Receptionist: | — Hold on a moment, please. ... Yes, we have a double. | |
| You: | — ... | |
| Receptionist: | — Would you like a room with bath or shower? | |
| You: | — ... | |
| Receptionist: | — That´ll be $57.00 plus tax. | |
| You: | — ... | |
| Receptionist: | — Could you give me your name, please, sir? | |
| You: | — ... |
Role-Play Exercise 3
| Receptionist: | — May I help you, sir? | |
| You: | — ... | |
| Receptionist: | — Yes, we have some. What kind of room would you like? | |
| You: | — ... | |
| Receptionist: | — Sorry, the only rooms left are some twins and suites. | |
| You: | — ... | |
| Receptionist: | — 65 dollars a night. | |
| You: | — ... | |
| Receptionist: | — Will you fill in this registration card, please? | |
| You: | — ... | |
| Receptionist: | — Our check out time is twelve o´clock. Here are your key card and your key. Your room number is 312. The porter will show you up. | |
| You: | — ... |
Role-Play Exercise 4
| Receptionist: | — Good evening. How may I help you? | |
| You: | — ... | |
| Receptionist: | — Yes. Single, double or twin? | |
| You: | — ... | |
| Receptionist: | — That´ll be €79 a night, including breakfast. | |
| You: | — ... | |
| Receptionist: | — No, it doesn´t. It has a shower. | |
| You: | — ... | |
| Receptionist: | — Our check out time is 11:30 am. Would you like to fill in this form, please? | |
| You: | — ... | |
| Receptionist: | — How are you going to pay? In cash or by credit card? | |
| You: | — ... | |
| Receptionist: | — Could I see your passport, please? Thank you. Here´s your key. Room number 517. | |
| You: | — ... | |
| Receptionist: | — Certainly. The lifts are right across the lobby. Floors two to fourteen are the lifts to the left. |
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