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Reservations clerk:
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— Hello. Northwind Airways. May I help you?
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Mary Jones:
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— Yes. I'd like to confirm my reservation.
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Reservations clerk:
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— Certainly. What´s your name, flight number and date of departure, please?
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Mary Jones:
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— My name's Mary Jones and I'm taking flight no. 644 bound for Houston on the 23rd.
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Reservations clerk:
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— Just a moment... I'm sorry. May I have your name again, please? I'm afraid I can't find your name on the reservation list.
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Mary Jones:
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— Really? My surname's Jones, that's J-O-N-E-S, first name Mary.
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Reservations clerk:
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— I'm really sorry, Ms. Jones. I still can't find your name on the reservation list.
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Mary Jones:
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— Well, in this case, can I have a new reservation?
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